Returns & Exchange Policy
Your satisfaction is our priority
Important Notice
Due to the personal and intimate nature of fragrances, we maintain strict hygiene and quality standards. Please review our policy carefully before making a purchase.
Eligible Returns
We accept returns or exchanges exclusively for defective or damaged products.
Requirements for Returns
- Photographic evidence of the defect must be provided
- Report must be submitted within 48 hours of delivery
- Product must be unopened and in original packaging
- Return authorization must be obtained from our team
Non-Returnable Items
- Fragrance preference: Personal dislike of scent profile
- Blind purchases: Items purchased without prior sampling
- Change of mind: General dissatisfaction unrelated to product quality
- Used products: Opened, partially used, or unsealed items
- Sample sets: Discovery sets and 2ml samples
Our Recommendation
- Start with our Discovery Sets to explore multiple fragrances
- Order 2ml samples before committing to full-size bottles
- Read product descriptions and fragrance notes carefully
- Contact us via WhatsApp for personalized recommendations
How to Initiate a Return
- Contact us within 48 hours of delivery
- Provide your order number and photographic evidence
- Await return authorization from our team
- Ship the product back using provided instructions
- Receive your replacement or refund once approved